Friends, in this article today, is vivid seats legit? We will be talking about it in detail. Also, if you are searching for a Vivid seats review, you can read this article until the end.

When buying tickets, most customers find it challenging to decide which is the best site to buy their seats.

Here we are evaluating Vivid seats, a major player in the ticket resale market. So let us look at all its aspects one by one.

What is Vivid Seats?

Vivid Seats is a platform that allows users to buy and sell live event tickets in the secondary market. The company says it provides a legitimate and secure platform for sellers and buyers.

This website lets customers buy and sell tickets for sporting events, concerts, and festivals.

There is always a risk of buying counterfeit tickets from all online resale sites. That’s why Vivid Seats tries to satisfy buyers by screening all vendors and guaranteeing the product.

Vivid Seats Company Information

Official Website:
Founded: 6/10/2001
Owner: Eric Vassilatos, Jerry Bednyak
Location: 111 N Canal St, STE 800 Chicago, Illinois 60606 USA
Customer Service Contact: +866 848 8499
Social Media Twitter, Instagram, Facebook

Is Vivid Seats legit & Safe or a Scam?

Yes, Vivid Seats is a legit & safe, reliable platform that promises buyers guaranteed and secure transactions to prevent scams.

The company has good partnerships with several notable companies, notably ESPN, Rolling Stone, the University of Tennessee, and the Los Angeles Clippers.

As we mentioned earlier, this is a secure and secure ticket exchange resale site that has allowed licensed brokers and individuals to sell tickets to more than 900,000 sports, concerts, and theater shows in the US since 2001.

In the years 2020 and 2021, Vivid Seats was included in Best Companies in America for Customer Service. But it had to face negative reviews due to the non-delivery of tickets on time and the ticket price being more expensive than the face value.

The platform offers a Buyer Guarantee, stating, “we guarantee that your tickets will be delivered on time or your money will be refunded.” Also, if an event is canceled, 100% money will be refunded to the customer.

Do Vivid Seats have Fees?

Yes, of course, like all ticket resale sellers, it also charges a fee that adds to the final checkout portion of the purchase.

Do Vivid Seats Have Rewards programs?

Yes, reward programs are available in Vivid Seats. In this, you can collect a stamp on each ticket you buy as well as after purchasing 10 stamps, you can earn a rewards credit.

Are Vivid Seats Reliable And Trustworthy?

 It doesn’t look perfect if we talk about the customer review of Vivid Seats. The very first problem buyers face is an unreliable complaint number that doesn’t work most of the time. And the second most common complaint is the ticket is either not delivered, or the wrong type of ticket is received.

Below are the customer reviews of some big websites, which are as follows.

  • Consumer Affairs – 2.1 / 5 stars (1315 ratings)
  • Site Jabber – 4 / 5 stars (1967 ratings)
  • Reseller Ratings – 4.17 / 5 (8,365 ratings)
  • Best Legit Reviews – 1.3 / 5 (user score)
  • BBB – 1.03 / 5 (769 ratings)
  • Glass Door – 3.8 / 5 (320 ratings)
  • Trust Pilot – 2.8 / 5 (2,282 ratings)

How to cancel an order on Vivid seats

All sales on the Vivid seats platform are final, as once you buy the ticket, it does not allow you to cancel any ticket.

Vivid Seat Payment Methods

  • All major credit cards – (Visa, Mastercard, American Express, Discover)
  • Google Wallet – App only
  • Apple Pay – App only
  • Android Pay – App only
  • Paypal – Online orders only
  • Paypal Credit – App only

Do Vivid Seats have a promo/discount code?

Yes, Vivid Seats offers a plethora of promo codes to encourage buyers. Plus, they have a rewards system, which gives shoppers credit for in-app purchases.

Do Vivid Seats have a return policy?

Vivid Seats does not offer a refund policy for any tickets purchased. This allows you to resell the ticket if you no longer want that ticket or have changed your mind.

The pros and cons of Vivid Seats 

                           PRO                                                              Cons                                    
  • Sold out or tickets are hard to find
  • Various shipping options
  • Easy to navigate website
  • An unreliable buyer protection program
  • Chances of getting fake tickets
  • Ticket availability is not guaranteed.

Final world

Vivid Seats is one of the best legitimate customer-centric ticket resellers. You can go with it but be aware of the lapses of not sending tickets on time and sending wrong tickets.

 Thanks for reading this “Is Vivid Seats legit? & Safe or a Scam – Vivid Seats Reviews” Article.