Do you want to know the best phone answering service for small business in the USA?
Your expenses for business answering services can earn you more money than a small business. If you are a small business owner looking for a good phone answering service to grow your company, read this article until the end. In this article, we are going to tell you about 5 phone answering services.
Phone Answering Service Buying Guide
Answering services can help to a great extent in increasing your business. It is viewed as an automated answering service for a small business that helps you reach the right person to call in the company. If you also want to reach your right customer, keep the following things in mind while choosing these services.
- Automated answering service: It has features such as an interactive voice response tree that directs the caller to the person they are trying to reach, following simple instructions. They are much simpler, designed to be directed to the right person and department quickly and efficiently.
- Live answering service: It is based on highly advanced technology, that lives operators answer the call and represent your company. The customer does not know that he is talking to a live answering service; rather, he thinks that those companies are talking to an employee.
- After-hours answering service: Many companies use answering services to handle after-hours or overflow calls, of course. Suppose you receive too many overflow calls simultaneously. In that case, you can activate your answering service to capture them so that you can address the callers at that time with care and professionalism with questions or concerns.
- 24-hour answering service: With this feature, answering services essentially become a remote receptionist for you for all calls. 24-hour answering service is a great solution to reduce your extra resources and ensure that each of your customers receives timely support customer service
RingCentral is a very reliable cloud-based phone system, which provides various business answering services. It provides services for two types of levels small business and enterprise clients. It provides a small-scale phone system for small businesses, consisting only of an auto-attendant, which routes all incoming calls, messages, and online meetings through a cloud-based system.
Its auto-attendant AI acts as a virtual receptionist. It connects the customer to the correct department or desk of the company through a menu of options. While this is not like a live person answering a call, it can be very efficient for a small growing business.
As your business grows, you need a call answering service with advanced features. With RingCentral, you can add any other device or service in minutes. In the meantime, if you run into any issues, you can use RingCentral 24/7.
It integrates easily with a lot of software and apps. You can easily integrate it with Google, Salesforce, Okta, Microsoft, Amazon, and Box and grow your small business.
RingCentral’s phone answering service for small businesses ranges in price from $20 per user per month to $70 per user per month, depending on several other factors. You can go with its monthly or yearly payment.
2. Pat Live
Pat Live comes with many of its best phone answering services. It offers a free 14-day trial and many great services. The bigger the package you go with, the more services you get to see in those minutes. Even with the smallest plan, you can get access to a host of services such as phone numbers, 24/7 telephone answering service, real-time call summary, lead collection, call transfer, and online reporting.
The biggest package comes with great features like 15 phone numbers, a dedicated account manager, and monthly performance calls. By the way, your small business may not require 15 phone lines, so choosing a bigger package may not be the right decision for you. We recommend that you look at the number of minutes and facilities you need and choose your package based on other factors.
Pat Live’s receptionist services cost $149 per month for 79 minutes, $269 per month for 200 minutes, $399 per month for 350 minutes, $629 per month for 600 minutes, or $999 per month for 1000 minutes.
3. Abby Connect
Abby Connect is a reliable and popular live answering service that offers you a voicemail to email, custom transfer tunes, and unlimited voicemail boxes and recordings. Plus, it gives you live English/Spanish bilingual receptionists who do live answering with your customers. Live call answering service is available 24×7.
Abby Connect offers you a 14-day free trial; after the free trial ends, the cost of having an AB Connect live receptionist answer your phone call will depend on the number of business calls you receive. Currently, it’s $279 per month for 100 minutes, $499 per month for 200 minutes, and $1089 per month for 500 minutes.
While this may cost you a bit, it is much less expensive and more effective than hiring an in-house receptionist outright. Also, it provides you with 24×7 service.
VoiceNation is the very top-rated live receptionist service in the US. It has won Top Call Center Services 2019 by Clutch and many other awards. It works with mega-companies like McDonald’s, Dell, Adobe, and Delta. But they do have some service packages that can meet the needs of a small business.
It provides 24×7 call answering services through English and Spanish virtual receptionists. In addition, they provide you with the most popular services like order processing, manage your account, appointment scheduling, and call patching. (Call patching is done when virtual receptionists answer phone calls for you and employ call forwarding to get you on the phone call when needed.)
VoiceNation offers you 20% off on most of the first-year plans. Typically its plans are $30 per month for 30 minutes in the first year, $75 per month for 50 minutes, $225 per month for 150 minutes, and $525 per month for 350 minutes.
5. Ruby Receptionists
Ruby Receptionists is known for offering one of its kind live virtual receptionists and chat services. Answering all customer queries on a real-time basis is an important part of a good customer experience. Ruby Receptionists enables you to answer all customer queries, whether customers are messaging you online or making phone calls.
The Ruby Receptionists service has been made much easier to use and manage. You can also use it through your cellphone. It lets you hold calls, set up customer messages, check incoming calls and messages, and sync your contacts and calendar on the go.
Ruby Virtual Receptionists costs $299 per month for 100 minutes, $559 per month for 200 minutes, and $1269 per month for 500 minutes of your phone call answering services. If you want to add chat services, it will cost you an additional $249 per month for 15 chats, $349 per month for 30 chats, and $549 per month for 50 chats.
5 Reasons Why Small Businesses Should Have a Telephone Answering Service
The telephone answering service makes it much easier for the customer to contact the company, which increases the company’s reputation and trust in the customer’s mind. Plus, you can add new customers and be one step ahead of your competitors using these services.
So let us know what are the five main reasons, keeping in mind that you should use Telephone Answering Service.
1. Never Miss a Sales Call Again
A sales call is the lifeblood of any business. If you’re not making yourself accessible to make your customer happy, what’s the point of spending money on marketing and other aspects of the business. At present, many sales are made online, but still, many people prefer to use phone calls. Most of the time, the customer prefers to talk to a real person to buy the services.
2. Saves You Money On Hiring a Receptionist
Hiring a Receptionist to answer phone calls for a photo business may be too demanding. The business may not have enough incoming calls, so hiring a Permanent Receptionist may be a substantial loss. It is possible. However, if you ask your current team member to take the call, it can put them off with other tasks.
Telephone answering services are much less expensive than hiring a permanent receptionist, and you avoid paying extra.
3. Call Answering, Message Taking and Order Placement, 24×7 service
Telephone answering services may be available 24 hours a day, seven days a week, compared to your actual receptionist. This means that even after the office is closed, a real person manages your phone calls and is ready to handle inquiries.
4. Free Up Time For Your Team to Generate Revenue and Grow Your Business
The telephone answering service filters all incoming calls and forwards only urgent calls to pick up the phone without knowing whether the call is from an important client or someone trying to sell you a photocopy. Phone answering services can handle many of your day-to-day inquiries so that you and your entire team can focus on growing your business.
5. Book Appointments and Manage Your Calendar
Some of the best phone answering services provide you with answering services and other services like acting as a switchboard for forwarding urgent calls. Plus, you can train your virtual receptionists to use other functions such as calendar and diary software to book, cancel and rearrange your appointments. If you want to grow your business, you must spend on phone answering services for small businesses.